Lessons I’ve Learned from Supporting Individuals with Intellectual Disabilities

When I first started working in the field of intellectual disabilities a few years ago, I was drawn to the work by a simple but powerful belief: everyone deserves to be included. Too often, individuals with intellectual disabilities are dismissed—labeled as incapable, or worse, invisible. But I’ve seen firsthand that they’re not only capable of being a part of their communities—they thrive in them when given the right support and respect.

Over the years and across multiple clients, I’ve learned lessons that I carry with me every day—lessons that have shaped how I approach not just my work, but life itself.

1. Communication Isn’t Always Verbal

Some of the most meaningful conversations I’ve had have been silent. Two of my current clients are nonverbal, and each one communicates in entirely different ways. Whether it’s the tilt of a head, a specific vocal sound, a change in facial expression, or a physical gesture, they are constantly sharing what they think and how they feel.

It’s up to me to pay attention—and to listen beyond words.

2. Patience is a Daily Practice

One of the most humbling lessons I’ve learned is that everyone processes information at their own pace. Just because someone doesn’t respond immediately doesn’t mean they don’t understand—it might just mean they need more time. And sometimes, what a person understands can be far greater than they’re able to express.

So I slow down. I wait. And I don’t pressure someone into doing things on my timeline. Instead, I adjust to theirs.

3. Consistency Builds Confidence

Consistency isn’t just helpful—it’s essential. I've seen how maintaining the same language, expectations, and support strategies across team members and family builds a strong foundation. That consistency allows individuals to feel secure, and it sets them up to succeed.

I’ll never forget the moment one of my clients independently completed a step in his daily routine—without a prompt. It was a small step, but a big milestone. And it happened because he knew what to expect, and we all gave him space to grow.

4. You Can’t Always "See" a Disability

One of the biggest misconceptions I’ve encountered is that you can always tell when someone has a disability. The truth is, many individuals look just like anyone else—but may need significant support to navigate daily life. They may rely on others in ways that aren’t immediately obvious to the outside world.

That’s why kindness and patience in public spaces matter so much. You never really know what someone is working through—or how hard they’re trying.

5. We All Grow Differently—And That’s Okay

This work has changed how I see myself, too. It’s taught me not to compare my progress or life path to anyone else’s. We all grow at our own pace. We all have different strengths, challenges, and support systems. And that’s not something to be ashamed of—it’s something to respect.

Supporting individuals with intellectual disabilities isn’t just about helping someone else—it’s also about becoming a better, more compassionate version of yourself. Every day brings new insights, unexpected challenges, and rewarding moments. And for those who are just getting started or facing hard days in the field, I can say this with confidence:

You won’t just make a difference in someone else’s life.
They’ll make a lasting difference in yours, too.